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ANSWERING SERVICES
Specific services may include taking messages, collecting
contact information and messages and transmitting that
information back to you. You can receive that information
through a page, e-mail, fax or electronic file.
You can have an answering service be transparent, where
they answer your call in the name of your company or
you can make it clear that to the caller that they have
reached an answering service.
Answering Services, in the context of business is an
umbrella term to describe the human powered equivalent
of the automated voice system. Typical answering service
functionality includes order taking, customer service,
appointment taking, emergency technical support and
answering services.
On future you will find here too:
Voicemail is a specific application of an interactive
voice response system. In its simplest form it mimics
the functions of an answering machine but uses a centralised
system rather than equipment at the individual telephone.
However it can be far more sophisticated, with the ability
to forward messages to another voice mailbox and send
simultaneous messages to multiple voice mailboxes, add
voice notes to a message, store messages for future
delivery, make calls to a telephone or paging service
when a message is received, transfer callers to another
phone for personal assistance and play different message
greetings to different callers.
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